Return Policy

We at Rapid Solutions pride ourselves on providing the best customer experience by offering quality products and services. If for some reason you are not completely satisfied with your refurbished products, we would like the opportunity to work with you to resolve your issues and ensure that your experience with Rapid Solutions leaves you delighted. In the event that you still wish to return your system, here are a few things you should know:

In some rare instances, you may wish to return the product and need some help with a return. Don’t worry! The following information will help you process your return.

Return Authorization Code Required
No returned merchandise will be accepted without a Return Authorization Code (RAC). Please contact our customer service center via email at info@rapidsolutions.ae to obtain a RAC and shipping instructions. We will credit you in the same manner as your original payment within 5 business days of receiving the returned item.

Unopened Products
You may return any “unopened” products and accessories within 30 days of delivery for a refund. Please send the item back to us in its original condition and packaging and we’ll refund your purchase price. The freight charges will need to be covered by the customer and a restocking fee equivalent to 20% of the purchase price will apply.

Opened Products
“Opened” products and accessories can be returned within 30 days of delivery and will be subject to a restocking fee equivalent to 35% of the purchase price to cover testing, cleaning and repackaging expenses. Simply return the item to us, shipping prepaid & using the most convenient shipping method available to you. Opened returns must be in saleable condition with original materials and packaging.

Cancelled Orders
An order that has been shipped cannot be cancelled. If you refuse an order, it will then fall under our standard return policy.

Damaged Products
You must take the time to inspect the goods before you sign the delivery receipt from the carrier. If you sign the delivery receipt without inspecting the shipment you will be responsible for filing a freight claim and arranging for a repair or return of the damaged goods.

Suspect Damage

On occasion, the outer carton may look damaged, but the product inside the box is perfectly fine. If you suspect concealed damage, notate “Possible Freight Damage” on the delivery receipt while the driver is present. This way, if you discover later that the product is damaged, the remedy of a freight claim is less of a hassle.

Obvious Damage

Do not sign for damaged products. If your product arrives damaged, please (a) REFUSE DELIVERY and (b) Contact Us at your earliest convenience so we can process the appropriate claims and coordinate an exchange for you.

Defective/Faulty Products
We encourage you to test your product within 15 days of receipt, so we can quickly remedy any mechanical problems. If you think your product is defective, don’t worry. In most cases, it’s a simple issue that can be resolved over the phone.

In the event a product fault or defect cannot be resolved over the phone, please Contact Us so we can arrange either your choice of: product inspection under warranty and repair, a replacement, or refund.

Please have your model number and serial number available for fastest service.

Incorrect Item
In the event that the incorrect item is delivered, please Contact Us so we can arrange and coordinate either your choice of replacement or refund.

Warranty
Please refer to product page for specific warranty details.

Thank you, and as always, we are here to help if you need: Contact Us